FAQs

At the time you report your accident, your insurance company will issue a claim number. Write it down and bring it with you when you begin the repair process. We will assist you with the rest.

No. Your insurance company only requires you to submit one estimate.

When you bring your vehicle in, we will estimate the time it will take to complete all repairs.

If you need a courtesy car, we have them available free of charge when you drop off your vehicle. Please check courtesy car availability when scheduling the repair. Insurance companies will only pay for a rental/courtesy car if you have that option on your policy or if you are the claimant. To find out if you have rental coverage and what your specific limitations are, check you policy.

We would be happy to provide this service for you. Talk to us about arranging pickup and delivery of your vehicle and after-hours drop off.

You can call us throughout the repair process for updates on the status of your vehicle. We’ll notify you when your repairs are done and your vehicle is ready to be picked up. You can also see your vehicle during the repair process at any time and we are always here to answer any questions.

No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. In most cases, our highly skilled technicians, with the aid of our state-of-the-art computer system, can return your vehicle to its original factory specifications. Even if the frame section is bent beyond repair, that section can possibly be replaced. If your vehicle has full-frame construction, it’s possible to replace the entire frame.

We take pride in our ability to match factory finishes. We use a combination of the manufacturer paint code and paint scanning system to ensure that each vehicles paint matches.

All of our repairs are guaranteed with a limited lifetime warranty (with the exception of rust repairs).

Your insurance policy will determine your deductible. If you carry broad collision, and you were not at fault, your insurance company will, most likely, waive your deductible. Insurance companies determine fault by your claim, and by reviewing the accident report filed with the police department. Call your agent to learn more about your deductible.

If your deductible is not waived, you will need to pay us when you pick up your vehicle. Call your agent to see whether your insurance company has waived your deductible or whether it will be your responsibility.

We accept Visa, MasterCard, Discover, and debit cards. Cash and checks are also welcome.

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

Recommendations and precautions in the first 30 days:

DO:

• Always use clean fresh water.
• Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
• Wash your vehicle in the shade.

DON’T:

• Avoid parking under trees and utility lines, which are likely to attract birds. Bird droppings are highly-acidic and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
• Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
• Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
• Do not scrape ice or snow from the newly painted surface.
• Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
• Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
• Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.